FAQs

Martinous Rugs

Have a rug-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • How can I prevent fading?

    Oriental rugs fade in sunlight. If you expose your oriental rug to direct sunlight, the rug's colors are virtually guaranteed to fade. Natural, as well as synthetic dyes, can suffer equally. If your rug has already suffered fading, give us a call for expert assistance.

  • How do I keep moths away?

    The best defense to keep moths away is to regularly vacuum the whole rug. If your rug has been exposed to moths, give us a call. We offer a safe and odorless mothproof treatment that can be applied to your rug.

  • How often should I rotate my rug?

    To extend the life of your oriental rug, turn it 180° every year or two. This helps even out your rug's exposure to traffic.

  • What should I do in the event of a spill?

    Whenever possible, clean a spill immediately before it has a chance to set. Immediately scoop the spill with a spoon, then blot with a towel. If you see the spilled substance still on the rug, cover the stained area with table salt. Let it stand for 1 hour, then use a wet towel to clean up the stain. If there is no improvement, call us immediately.

  • Do I need to bring my rug in for services or do you offer pick-up and delivery?

    We offer free pick-up and delivery services for the South Bay cities, Fremont, and Peninsula cities.

  • How often should I clean my rug?

    We recommend a deep cleaning every 1 to 3 years, so that the rug is kept dust-free and the fibers do not get worn down.

  • Do I have a guarantee on my rug cleaning?

    We offer a 100% guarantee on all rug cleaning and repair services. Rug cleaning can be a complex endeavor, given we deal with rugs from all around the world and each type will have its own temperament. Our experts have seen it all and we have 9 generations of knowledge to draw upon, therefore your fine rugs are in very capable hands.

  • What does your rug cleaning process entail?

    At Martinous Rugs, we use a old world multi-step process from a full inspection and testing of your rug's dyes and construction to dry dusting the rug to ensure all allergens and debris is removed, then a thorough shampooing and finally a through rinse to ensure all soap residue is clear. We follow that by applying a wool conditioner to further soften the rug's pile, and a hand scrubbing of the rug's tassels followed by a thorough drying in our state of the art drying facility to ensure the rug is free of moisture prior to it being laid on your flooring.

  • How do I know if my rug is worth cleaning?

    It may be cost effective to get a new one, depending on the rug, but higher quality pieces like wool or designer rugs are worth being looked at. Give us a call and we'll give you a free appraisal.

  • How much does a rug cleaning cost?

    The average cost to clean a fine rug in the US can range from 3 -8 dollars a sq ft. Please give us a call and ask about any seasonal promotions, we currently have 20% off during the winter.

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